Do videos and images still get created if I go over my credit limit?
Do videos and images still get created if I go over my credit limit?
If you are on a subscriptions your videos and images will continue to render.
Any credits you use in excess of your allowance will be charged as overage at the end of your billing cycle.
On PAYG your API will stop functioning until you purchase more credits.
How many video minutes can I create with 1 credit?
How many video minutes can I create with 1 credit?
1 minute of video is 1 credit. Regardless of resolution.
How many images can I create with 1 credit?
How many images can I create with 1 credit?
1 image costs 0.1 credits. With 1 credit you can create 10 images.
Do you round up videos to the nearest minute?
Do you round up videos to the nearest minute?
No. You only consume what you use and we aggregate video by the second.
Do my credits carry over into the next month?
Do my credits carry over into the next month?
If you are on a subscription then your credits carry over into the next month, up to a maximum of 3 months.
Can I use my own storage and hosting?
Can I use my own storage and hosting?
Yes. You can make use of one of our many destination integrations.
Does using Text-to-Speech tools inside a video increase the price for video renders, or is it the same?
Does using Text-to-Speech tools inside a video increase the price for video renders, or is it the same?
It is 0.1 credits per 100 characters for Text-to-Speech. This cost is added on top of the video render. For example, using 100 characters of TTS on a 1-minute video would cost 0.1 credits for TTS and 1 credit for video rendering, totaling 1.1 credits. You can find more information here: Understanding Shotstack Credit Consumption.
Is the JSON code generated through the editor directly compatible with the API, or do we need to adjust the code before sending it to the API?
Is the JSON code generated through the editor directly compatible with the API, or do we need to adjust the code before sending it to the API?
The JSON output from the editor is fully compatible with the API as is.
You can simply copy, paste, and send it as an API request without any modifications.
How can I remove the Shotstack logo?
How can I remove the Shotstack logo?
Watermarks appear when you're using the staging environment. To remove them, please use the production URL and API key.
Does Shotstack support adding text to a video or merging two existing videos through API functions as part of AI workflow automation?
Does Shotstack support adding text to a video or merging two existing videos through API functions as part of AI workflow automation?
Yes, Shotstack supports this. You can use the text asset in your Edit to programmatically add text to your videos.
Here is a simple example template which demonstrates this functionality.
How can I use Figma designs and logos in Shotstack for real estate branding?
How can I use Figma designs and logos in Shotstack for real estate branding?
To use Figma designs with Shotstack, you can export your designs from Figma and use them as images within your Shotstack video project.
For real estate branding, you can incorporate logos and designs by exporting them from Figma and adding them to your Shotstack videos.
If you need to automate the process of adding a real estate agency's logo to multiple property photographs, you can set the image as a merge field in your video.
By sending a request to the API with the desired image, your video will be rendered with the preferred real estate agency logo, similar to how you would replace a name in a bulk email.
Whats the render length of videos for all pricing plans ?
Whats the render length of videos for all pricing plans ?
The maximum render length across all pricing plans is 3 hours.
Do we lose all our credits if we pause the subscription?
Do we lose all our credits if we pause the subscription?
Pausing your subscription would mean no rollover of credits. However, the agent can pause your subscription for a specific month and resume it later, while also extending your credit expiry to ensure you don’t lose any.
What can I do if my video exceeds the 10GB fetch limit
What can I do if my video exceeds the 10GB fetch limit
Currently, the 10GB fetch limit cannot be increased. However, you can manage large videos within this limit by following these steps:
Use the Ingest API to adjust your source videos to the desired resolution and frame rate of your final video. This step can significantly reduce the file size of your videos.
If your video exceeds the 10GB limit after pre-processing with Ingest API, use FFmpeg to split it into smaller segments, each under the 10GB limit. Then, merge these segments into a single video to ensure the combined file size stays below the 10GB threshold.
How do I completely disconnect Google Drive?
How do I completely disconnect Google Drive?
Shotstack can’t fully sever the integration via the UI. To completely disconnect your Drive, please contact Support and we’ll handle it for you.
Where do I apply my discount code?
Where do I apply my discount code?
You can apply your discount code in payment details and only on a subscription. Unfortunately they cant be applied to PAYG plans.
I’d like to discuss my use case with the Shotstack team.
I’d like to discuss my use case with the Shotstack team.
To discuss your use case with the Shotstack team, schedule a call here.
Are templates created in the dashboard incompatible with the Studio SDK?"
Are templates created in the dashboard incompatible with the Studio SDK?"
Templates created in the dashboard are compatible with the Studio editor.