Keeping your payment information up to date ensures your subscription remains active and your credit balance stays topped up without interruption.
Step-by-Step Guide
1. Access Plans & Billing
From any screen in the v2 dashboard, navigate to the left-hand sidebar menu.
Click on the Plans & Billing tab at the bottom of the list.
2. Navigate to Payment Methods
On the Overview page, you will see sections for your "Available Credits," "Subscription" details, and "Invoice Details".
Locate the Payment Method card on the right side of the screen.
Click the Update button in the top-right corner of that card.
3. Enter the Secure Billing Portal
Clicking update will securely redirect you to the Shotstack Billing Portal.
Under the "Payment Method" heading, click on + Add payment method.
4. Provide New Card Details
Enter your new Card number, Expiration date, and Security code (CVC).
Verify that your Country is set correctly for your billing address.
Once all fields are complete, click the blue Add button at the bottom of the form.
