If you need to cancel your active Shotstack subscription, you can do so quickly and easily directly from your account dashboard.
Follow these steps to cancel your plan:
Step 1: Log in to your dashboard
Navigate to the Shotstack Dashboard and log in to your account.
Step 2: Go to Plans & Billing
On the left-hand navigation menu, scroll down and click on Plans & Billing.
Step 3: Locate your active plan
Ensure you are on the Credits & Plans tab at the top of the page.
Under the "Available Credits" section, you will see your current active subscription plan details (e.g., 1,000 credits per month) and its renewal date.
Step 4: Cancel your subscription
Locate the red Cancel button on the far right side of your active subscription block and click it.
Once clicked, simply follow any on-screen prompts to confirm the cancellation of your subscription.
What if my plan shows "Paused" and there's no Cancel button?
The red Cancel button only appears next to an active subscription block. If your dashboard shows your plan as Paused (for example, after a previous pause request), there's nothing active to cancel yet, even though the plan is still scheduled to automatically resume and start billing again on the date shown.
To cancel a paused plan before it resumes, you have two options:
Resume, then cancel: Resume the plan from Plans & Billing so it becomes active again, which makes the Cancel button reappear. Click it and confirm as in the steps above.
Ask support: Contact us and we can cancel a paused plan on your behalf, without you needing to resume it first.
Either way, any remaining credits stay usable right up until their scheduled expiration date — cancelling doesn't forfeit them.
If you encounter any issues or have further questions about your account or billing cycle, please don't hesitate to reach out to our support team for assistance!