You can update the email address associated with your Shotstack account. The process depends on how your account was created.
Accounts Created with Email and Password
You can update your email address directly from the Shotstack Dashboard.
Log in to your Shotstack account.
Click on Settings in the left-hand sidebar.
Click on the Account tab button located in the top navigation bar of the settings area.
Enter your new email address into the New email field.
Enter the same email address again in the Confirm field.
Click on the Update Email button to save your changes.
Once completed, your account will be associated with the new email address for all future logins and communications.
Accounts Created with Google Login
If you created your account using Sign in with Google, your account email is tied to your Google login and cannot be changed, either by you or by Shotstack Support. Google, not Shotstack, holds that credential, so there is no manual update we can perform on our side.
If you need to move to a different email address, the only option is to create a new Shotstack account using the new email, then contact Shotstack Support so we can help transfer what carries across.
What we can move to the new account:
Your remaining credit balance
Your template JSONs, so you can recreate them on the new account
What does not transfer:
Render history
Billing history
API keys. The new account will need its own keys, so update any integrations pointing at the old ones