How can I change my email address on my Shotstack account ?
How can I change my email address on my Shotstack account ?
You can now update your email address yourself, directly from your dashboard, with no form or waiting period:
Log in to your Shotstack Dashboard and go to Plans & Billing, then the Account tab.
Under Email Address, enter your new address in the New email field and confirm it in the Confirm field.
Click Update Email.
Please note that this can only be done for accounts created with email and password authentication, not the Google login method.
How can I change my API key in Shotstack?
How can I change my API key in Shotstack?
You can now change your API keys by using the key rotation feature directly in your Shotstack dashboard. This allows you to safely generate a new API key and update your application without any service interruption.
For step-by-step instructions on how to properly execute this, please refer to our dedicated guide: Rotating Your Shotstack API Keys
Where i can find my SHOTSTACK_STUDIO_KEY ?
Where i can find my SHOTSTACK_STUDIO_KEY ?
Your API key can be used in both API and the Studio SDK
Where can I find template ID ?
Where can I find template ID ?
If you're using the Studio Editor, you can find your Template ID by clicking the My Templates button — it’s the first button on the left side panel.
Your templates will be displayed, and each one will show its ID at the top, as illustrated in the image below;
However, If you are making use of the API command lines, you can get your template Ids by simply using the GET command;
To get all your template IDs:
Use GET https://api.shotstack.io//templates/
Accept : application/json
x-api-key :
to retrieve a list of all templates with their IDs, names, and creation dates
Using any HTTP client or tool like Postman
Replace YOUR_API_KEY with your actual Shotstack API key and with your environment (stage for testing or v1 for production).
Where can I find a list of all my support tickets
Where can I find a list of all my support tickets
You can find all your support tickets on the dashboard here
How can I contact support
How can I contact support
You can reach support by logging into your Shotstack account and clicking the ? icon at the top of the dashboard, then selecting Message, as shown in the screenshot below. Alternatively, you can email us at [email protected].
How do I completely disconnect Google Drive?
How do I completely disconnect Google Drive?
Shotstack can’t fully sever the integration via the UI. To completely disconnect your Drive, please contact Support and we’ll handle it for you.
I signed up with Google, but I can also log in with an email and password using the same address — do I have two accounts?
I signed up with Google, but I can also log in with an email and password using the same address — do I have two accounts?
No. Shotstack accounts are unique per email address. If you sign up with Google using a given email, and later set a password for that same email, you're adding a second sign-in method to the same account, not creating a separate one.
This means there's nothing to transfer and nothing to delete: your credits, templates, and renders all stay on that one account no matter which method you use to log in.
If you're unsure, log in once with Google and once with your email/password and compare the credit balance shown in each — if they match, you're looking at the same account.
If you deliberately want a completely separate second account, you'll need to use a different email address for it, since one email address can only ever be linked to a single account.