Account FAQs

Fill this form and your account email change would be made within 48 hours.

Unfortunately, you can't change your API keys yet.
However, you can create a new account, contact support, request a human agent, and ask them to transfer your email to the new account.

Your API key can be used in both API and the Studio SDK

​

If you're using the Studio Editor, you can find your Template ID by clicking the My Templates button — it’s the first button on the left side panel.
​
Your templates will be displayed, and each one will show its ID at the top, as illustrated in the image below;

However, If you are making use of the API command lines, you can get your template Ids by simply using the GET command;

To get all your template IDs:

Use GET https://api.shotstack.io/{{ENV}}/templates/
​
​Accept : application/json
​x-api-key : {{YOUR_API_KEY}}
​

to retrieve a list of all templates with their IDs, names, and creation dates

Using any HTTP client or tool like Postman

Replace YOUR_API_KEY with your actual Shotstack API key and {{ENV}} with your environment (stage for testing or v1 for production).

You can find all your support tickets on the dashboard here

You can reach support by logging into your Shotstack account and clicking the ? icon at the top of the dashboard, then selecting Message, as shown in the screenshot below. Alternatively, you can email us at [email protected].

Shotstack can’t fully sever the integration via the UI. To completely disconnect your Drive, please contact Support and we’ll handle it for you.